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Resident Manager - BTR

deverellsmith
Posted 18 days ago, valid for 7 days
Location

Cobham, Surrey KT113QJ, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Resident Manager is available in Leatherhead with a salary range of £30K to £32K for a 1-year fixed-term contract.
  • Candidates should have at least 1 year of experience in lettings or property management.
  • The role involves ensuring a high-quality living experience for residents and optimizing property occupancy.
  • Key responsibilities include managing resident inquiries, conducting inspections, and overseeing the move-out process.
  • Strong customer service skills and proficiency in Microsoft Office and property management systems are essential for success in this role.

Job title: Resident Manager

Location: Leatherhead

Salary: £30K - £32K - 1 Year FTC

Hours: 9am to 6pm Monday to Friday. Working every other Saturday

I'm working with build-to-rent company that are looking for a Resident Manager to join the team. In the property sector and have lettings experince? Keep reading

The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

Key Responsibilities & Accountabilities:

  • Act as the primary customer-facing representative for all current and prospective residents.
  • Ensure an exemplary experience from initial inquiry through move-in and during residency.
  • Innovate to elevate standards, exploring opportunities for improvement.
  • Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
  • Achieve set targets for occupancy, revenue, and Net Promoter Scores.
  • Manage resident contracting, ensuring compliance with standards, legislation
  • Oversee applicant checks, screening, and commercial risk management.
  • Conduct inspections to maintain property standards and report maintenance issues.
  • Manage the move-out process, including deposit release.
  • Participate in events and enhance resident experiences.

Qualifications & Experience:

  • Prior letting/property management experience
  • Strong customer service background
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe

Key Skills & Competencies:

  • Excellent written and verbal communication skills
  • Confident engagement with various stakeholders
  • Proactive, problem-solving attitude
  • Adaptable, resilient, and able to manage pressure
  • Strong attention to detail and effective task prioritization

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.