Senior Service Care Manager

Our client is looking for experienced, dynamic Senior Service Manager to direct the strategic requirement, operational care standard and continuous improvement of our services to our clients, the unpaid carers, across Surrey.

Managing the Service Managers, you will ensure operational excellence and compliancy within your allocated sector. Responsible to the Care Operations Manager, you will collaborate with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager. Continuously aspiring to revolutionising the care and support provided to our clients.

You will provide expert leadership around Safeguarding Concerns and be a role model for other members of the operations management team. The applicant must join with proven leadership experience and thorough understanding of CQC regulatory requirements.

Key Responsibilities:

• Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
• Co-produce and implement strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.
• Lead and motivate a team of care professionals providing guidance, coaching and support.
• Attend Care Worker team meetings and present when required.
• Take part in a second tier Out of Hours roster, working collaboratively with the other Senior Service Managers to ensure adequate cover is in place.
• Lead with investigations into and HR/Employee Relations concerns within the care team.
• Build and maintain strong relationships with colleagues/stakeholders and external bodies.
• Work alongside the Training and Compliance Manager to ensure overall compliance in your sector ensuring that all documentation is reviewed and current in line with the client’ needs.
• Work with Recruitment Coordinator regarding requirements within your area of responsibility.
• Confidently take lead in safeguarding concerns and liaise with the appropriate representatives to ensure a safe and thorough approach.
• Attend weekly 'in office’ days with Service Managers to ensure a robust and clear approach to operational management.
• Submit comprehensive performance reports to the Head of Care Operations & Registered Manager detailing your team's performance.
• Take lead in the interviewing and recruitment of Service Managers and other care staff where required.
• Attend networking events where required.
• Deal with any pay queries relating to the field staff and line management responsibilities.
• Proactively rectify any invoice queries from unpaid carers.
• Complete monthly themed audits of sector

Person Specification:

Qualifications and Training

• The willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care within three months. Funded by the organisation.
• Care Certificate and knowledge of CQC regulations and Health Care Act

Experience and Skills

• Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions.
• Excellent verbal and written communication skills.
• Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
• Experience of participating in or leading formal processes, e.g. disciplinary or absence management processes.
• Knowledge of safeguarding protocols and experience of handling safeguarding concerns.
• Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.
• Adherence to policies, procedures and national, regional and local guidance.
• Ability to demonstrate dignity and respect for adults and children with care and support needs.
• Understanding of the importance of confidentiality.
• Thorough understanding of the needs of (unpaid) carers.

Other Requirements

• Full UK driver’s licence with use of a roadworthy car with business insurance
• Willingness to travel throughout Surrey.
• Participation in safer recruitment checks involving past employers and the Disclosure and Barring Service.

On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.