DELEGATE MANAGER OPPORTUNITY£35k Surrey with Hybrid/Flex.We are looking for an EVENTS AGENCY DELEGATE MANAGER who has worked with Cvent & has experience of delegate registration management (experience of working in a similar role)For a fabulous full-service events agency delivering virtual, hybrid & live events, strategy, content, production, & technology. Provide amazing brand, communication, engagement & logistical challenges forsome of the world’s leading companies.To lead the delegate area creating, maintaining & successfully delivering the event registration, attendee management & technology services. Ambassador internally & externally & working collaboratively with stakeholders at all levels.Work closely with the governance team to ensure all processes & templates are being used and communicate any changes promptly to teamsEnsure compliance with all client & company SLAsData privacy:Manage all client & attendee data in a sensitive & careful manner utilizing all quality & security processes in placeTake responsibility for monitoring & training new team members where required on data-handling processes for assigned projectsLead client update calls for assigned projects confidently delivering the status of the Delegate elementsSuggest & implement process improvements for client processes & procedures.Demonstrate & in depth understanding of the client businessPro-actively communicate with clients to resolve queries/challenges on allocated projectsSupporting as required in the preparation of RFP responses & pitch documentsAttend 'kick-off’ meetings internally & externally to understand allEffectively prioritize & manage multiple inboxes, personal & project specific,ensuring all members of the team are following the correct processes & SLAsCreate & maintain effective delegate communications throughout the lifecycle of the projectTake responsibility for prompt accurate client updates of registration data & summariesProficient in the use of preferred event technology solutions including:o Creating reports (standard- & client-specific)o Creation, maintenance & use of invitation listso Intermediate capabilities with content update (incl. some HTML knowledge)o Understanding of multi-path registration flows incl. travel & hotel moduleso Creating & managing event emailsCalling: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.
Back to searchDELEGATE MANAGER
Royall Appointments
Posted 10 days ago, valid for 11 days
Cobham, Surrey KT113QJ, England
£36,000 - £43,200 per annum
Full Time
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Sonic Summary
- The job is for a Delegate Manager at a full-service events agency in Surrey, offering a salary of £35,000 and requiring previous experience in delegate registration management, particularly with Cvent.
- The role involves leading the delegate area, managing event registration, attendee management, and technology services while ensuring compliance with client and company SLAs.
- The Delegate Manager will also be responsible for data privacy, training new team members, and communicating effectively with clients to resolve queries and challenges.
- Candidates should demonstrate an in-depth understanding of client businesses and be proficient in using event technology solutions, including report creation and managing event emails.
- The position is hybrid/flexible, allowing for a balance between remote and in-office work, making it an attractive opportunity for experienced professionals in the events industry.
