Client Services Executive

Lockhart Capital is a boutique Financial Planning and wealth Management firm that provides financial planning and investment management services to a select group of discerning, high-net-worth bespoke families.

Package Details:

The successful candidate will receive a Salary of up to £35,000 Per Annum

Other benefits include:

• Flexible working: 3 days office, 2 days WFH
• Pension scheme
• Employee Benefits: 4x DIS plus income replacement policy 75% of Salary
• Bonus scheme
• 25 days holiday + bank holidays

Purpose of the role:

As Client Services Executive, your role will be to assist our Founding Partners and Directors by providing full administrative support and maintaining close contact with clients to deliver a professional, compliant, and effective service.

Duties and Responsibilities:

Your duties will include but not be limited to:

• Provide an excellent service to clients, both external and internal, together with third-party providers.
• Develop and maintain effective relationships with clients, colleagues and third parties.
• Ensure processes are followed; tasks include end-to-end management of account opening, onboarding, and transfer processes, consulting with operations teams where appropriate, processing client payments and account amendments.
• Arrange client meetings to support the adviser.
• Ensure that financial transactions are completed correctly and files are fully FCA compliant.
• Manage and track pipeline activity providing regular updates to both the client and the adviser(s).
• Contact and liaise with the relevant product providers/third parties.
• Be aware and act upon any compliance, risk, and quality issues.
• Provide recommendations/improvement ideas to increase operational efficiencies within the team.
• Maintain and build good relationships with the team and wider team.

The Ideal Employee:

Relevant Skills/Experience

Experience required:

• Ideally, 2 to 5 years of proven experience in the financial services industry.

Skills

• Strong Ethic of Client Service
• Ability to work under pressure and prioritise work
• Friendly, open, positive, and polished demeanour.
• Naturally can build good relationships with Partners, Clients, and 3rd parties.
• Organisation and prioritisation skills.
• Has excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
• Excellent verbal and written skills with an eye for detail.
• Professional approach.
• "Can do" attitude, enjoy contributing and willing to go the extra mile.
• Confident in using various IT systems, especially MS Word, Adobe Sign and CRM’s.
• Excellent time management skills and experience of successfully achieving deadlines and working without close supervision.
• Ability to use judgement and reasoning to propose solutions to problems.
• Enjoys having fun.