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Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.
We are currently working on behalf of a Housing association. My client is currently looking for Building Maintenance Administrator based in West Byfleet.
Your principal aim will be to support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments. Your key responsibilities will be to record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information. As well as this you will be required to make phone calls to our clients and tenants to pro-actively book in work. You will respond to internal and client emails and manage the shared email inbox.
Qualifications:
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
- Good geographical understanding of the area including main highways, the best routes, and travel times between different locations.
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
- Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
Experience Required:
- Vast experience of MS Office including Word and Excel with accurate typing skills.
- Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desribale).
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
This role is essential for maintaining efficient operations in social housing, ensuring that repairs are scheduled and completed promptly while maintaining high standards of communication and organization.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
