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A 2nd Line Support Engineer is required to provide high-quality technical support across the organisation, ensuring a robust and reliable IT environment for all staff.
Client Details
2nd Line Support Engineer - Deskside Support
Our client is a well-established professional services firm with over 500 employees. Based in Leatherhead, they provide a broad range of services to clients in various sectors. The company is known for its high standards of service and its commitment to continuous improvement.
Description
2nd Line Support Engineer - Deskside Support
This role focuses on supporting the firm's transition to cloud computing (MS Azure) and facilitating hybrid work environments through virtual desktop infrastructure (Citrix/Azure). The specialist will work with the IT helpdesk team to resolve technical issues, assist with system upgrades, and develop processes to accommodate business changes.
Key responsibilities include cloud migration, providing technical support, stress testing systems, assisting with software selection, training end users, and managing the IT infrastructure budget.
- Assist with migration to Microsoft Azure.
- Support hybrid working through Citrix/Azure VDI technologies.
- Collaborate with helpdesk for software platform support.
- Conduct stress testing and assist with system upgrades.
- Develop processes for business changes and provide training.
- Resolve escalated technical issues and collaborate with vendors.
- Provide data, statistics, and assist with budget management.
Profile
2nd Line Support Engineer - Deskside Support
Experience & Background:
- 5+ years of commercial IT experience, with a proven track record in managing and supporting IT infrastructures.
- Hands-on experience with Microsoft Azure and Microsoft 365.
- Experience in networking, including LANs and SD-WAN connectivity.
- Strong experience providing face to face IT Support with an emphasis on customer service.
- Exposure to Citrix Cloud and Virtual Desktop Infrastructure (VDI) technology is a plus but not required.
- Experience with backup and business continuity implementations, ensuring reliable data protection and recovery strategies.
- Experience providing IT support to various sites.
Skills & Attributes:
- A self-starter who is able to work independently, prioritize tasks effectively, and manage their own workload as well as assist others.
- A strong communicator who can explain complex technical concepts to end users in a clear and approachable way.
- Experience in providing end user support, ensuring they can effectively use new technologies and systems.
The ideal candidate will have a solid technical foundation, along with excellent interpersonal and communication skills, to support both technical and non-technical stakeholders.
Job Offer
2nd Line Support Engineer - Deskside Support
- Salary £40,000 - £45,000, subject to demonstrable relevant experience
- 25 days holiday with option to purchase an additional 5 day per year
- Generous contributory pension scheme
- Life assurance, long term income protection scheme
- Private medical insurance cover
- Must be local to Leatherhead/surrounding areas
This position offers an excellent opportunity to join a professional and dedicated team in Leatherhead. If you are passionate about IT and customer service, we encourage you to apply.
