Service Desk Administrator

Service Desk Administrator

Full Time, Permanent

£25000 - £28000

Epsom, Surrey

Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks:

• Assist in handling various queries from clients• Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building• Managing incoming callouts and assigning work to engineers• Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients• Process orders for new or spare parts when needed• Ensure systems and databases are accurate and always kept up to date• Assist with management of company stock and updating in the system

As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills.

You’ll also have:

• Confidence in handing difficult or complex queries and requests• A keen eye for detail and strong organisational skills• Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.• The ability to prioritise your own workload and manage your time effectively