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Overview of Role / Role Purpose
To act as a Claims Handler in the best interests of the Company, by delivering a high quality cost effective claims service to customers and contribute to the delivery of the claims business goals, within claims handling authorities.
To use such personal and professional skills in the role, together with such contacts, experience and judgement as he/she may possess to optimise both the short-term and the long-term financial performance of the Company, contributing to financial objectives of the business to meet budget and EBITDAC targets.
Provide clients and Insurers with a good standard of service.
To uphold and protect the good name and reputation of the company at all times, acting with honesty, integrity and good faith towards employees and clients, suppliers, and of the community within which the Company operates.
Core Responsibilities
- Deliver a high quality, cost effective claims service to customers
- Ensure effective and prompt settlement of claims in specialist areas
- Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
- Handle and execute all allocated claims workload in accordance with the companies laid down service standards
- Communicate effectively with Underwriting team prior to either confirming or declining cover
Additionally:
- Handle referrals/queries from Admin Assistants
- Operate within the confines of the agreed personal delegated claims authority as defined
- Assist other departmental staff with their allocated workload at the behest of the department manager, particularly in times of staff absence
- Utilise company preferred insurance pool
- Liaise as required with Accounts and Underwriting departments
- Liaise with Insurers
- Acts in accordance with agreed service standards
- Reports complaints effectively in line with the companies complaints procedure
- Acts at all times in adherence to the FCA rules and in accordance with the company staff handbook
Key Skills and Experience
- Knowledge of market practices in settling third party claims, AD and total loss claims
- Understand the principals and practice of insurance, specifically relating to motor and non-motor insurance as applicable
- Effective use and understanding of technology required to transact business
- Knowledge of MID (Motor Insurers Database) procedures and requirements as applicable
- Knowledge of FCA requirements, specifically in respect of data security and management of customer information
