- Manage and oversee all aspects of property maintenance, ensuring efficient service for landlords, tenants, and contractors
- Lead and motivate a team of Property Coordinators to provide exceptional service
- Liaise with contractors, tenants, and landlords, ensuring that all statutory certificates (EPCs, Gas Safety, Electrical Safety, etc.) are maintained and renewed as necessary
- Obtain quotations and coordinate maintenance works
- Manage the end-of-tenancy process, including deposit returns and dispute resolution
- Record and update maintenance issues in the CRM system (Reapit)
- Ensure the department runs smoothly and efficiently, maintaining high service standards
- Minimum 2-3 years’ experience in a similar role, with a focus on client management
- ARLA qualified (essential) with up-to-date knowledge of legislation
- Ideally, a basic understanding of heating/hot water systems, plumbing, and electrical issues
- Strong communication skills with a professional and personable manner
- Excellent organisational and time management abilities, with a keen attention to detail
- Ability to multi-task and work well under pressure
- Competence in IT, particularly in using property management systems like Reapit
- Well-presented and confident, with a good sense of humour
- Must be a car owner with a full UK driving licence