Food & Beverage Manager

Food and Beverage Manager - Award Winning Landscape Garden

Reporting to

Head of Commercial & Visitor Operations

The Charity

Painshill is a beautiful award-winning 18th century landscape garden which was created between 1738 and 1773 by the Hon Charles Hamilton. The 160 acre garden receives circa 200,000 visitors a year and operates commercial functions including retail, catering, filming and events to support our visitor offer.

The Role

Set within the picturesque landscape, the Tea Room plays a key part in Painshills commercial operation and is open every day except Christmas Day and Boxing Day. The F&B Manager is responsible for overseeing all aspects of Painshills food and beverage operations. With strong leadership and team management skills, the F&B Manager is responsible for Painshills front and back of house staff to deliver an efficient, customer focussed service.

Confident, friendly and self-motivated, the post holder must be able to work well under pressure and be a strong team player, having previously undertaken a similar role. They will carry out a variety of duties, whilst striving to continuously improve the operational effectiveness of the Tea Room, enhancing productivity and service, managing stock and spend to achieve a high level of financial return. The Tea Room is an integral part of Painshills visitor experience and the F&B Manager must ensure that front and back of house staff deliver a high standard of customer service to all visitors and volunteers at all times.

Working Location

Painshill Park, Cobham, Surrey KT11 1JE. Due to Painshills location, own transport is recommended

Remuneration, Contract Type & Working days/hours

£33,500 FTE

Permanent Full Time, subject to references and a three month probationary period

Full Time Monday to Sunday, 5 days out of 7 with weekend and occasional evening work as required by the Tea Room rota. 40 hours/week; 8 hours/day FTE with one half hour unpaid break

Key Responsibilities and Duties

Responsible for the running of the Tea Room in an efficient and effective manner to deliver a high financial return

Manage the catering function in a diverse environment (Tea Room, Function room and across catering outlets in the Landscape)

Manage and motivate a diverse team working both front and back of house

Manage the service levels of the front of house team including staff rotas and training where required

Assist with on and off-boarding of staff with the support of HR

Check and sign off staff timesheets monthly, submitting them to the Head of Finance to upload to payroll in a timely manner

Manage stock, including stock rotation and stock taking

Monitor stock levels and manage ordering, minimizing waste and maximizing profit

Oversee the financial and budgeting records with the Head of Visitor and Commercial Operations

Liaise and negotiate with suppliers to agree competitive prices

Monitor the quality of produce and service provided, including checking deliveries for quality and correctness

Maintain training, maintenance and COSH records

Ensure the Chefs are maintaining records of temperatures and daily logs

Ensure a high standard of cleanliness in all areas of the Kitchen, store room and front of house, including the outside area

Maintaining and overseeing the cleaning rosters for all areas

Quality control on all dishes served

Strong time management, with a willingness to work flexible hours including regular weekend working

Ensure good relationships and a high standard of customer service to all visitors, staff and volunteers at all times

Qualifications

Food Safety Hygiene Certificate (Level 1) - essential

Food Safety Hygiene Certificate (Level 2) desirable, not essential (training will be provided)

Emergency First Aid at Work Certificate; desirable but not essential (training will be provided)

Experience, Skills and Personal Attributes

Experience of managing a commercial catering operation

Customer service experience

Effective communication (oral and written) and interpersonal skills

Professional outlook and high standard of personal hygiene and appearance

Excellent organisational skills and ability to manage a team and a varied and demanding workload

Knowledge of food and food preparation

Knowledge of food safety standards

Ability to work in a fast-paced environment, prioritising and multi task as required

Positive team player with a friendly outlook

Experience of financial management and budget controls

Deliver consistently high service levels

Please note: The above Job Description is not exhaustive and the post holder may be required to undertake other duties which are broadly in line with the above key responsibilities andthe overall business objectives of Painshill.

If you are ready to take on this exciting challenge as our Food & Beverage Manager, we invite you to apply with your CV and covering letter detailing your experience and interest in the role.

Please note, applications without a covering letter will not be considered.