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CSM Coordinator
Colchester
9-month fixed term contract (Maternity Cover)
The tech industry is one of the fastest-growing sectors globally, driven by continuous advancements in technology and digital transformation across various industries. As companies expand and new technologies emerge, the demand for skilled professionals will remain high.
To keep pace with this growth, Whitehall is looking to add a CSM Coordinator on a 9-month fixed term contract. We have three offices globally and are one of the largest IT staffing firms in the UK & Europe, based on 2023 turnover.
What we offer you:
- Ongoing training and development to aid personal growth
- Hybrid working
- Private healthcare
- Early finish Friday
- Comprehensive benefits package
Our expectations of you:
- High attention to detail
- Ability to build and develop contractor relationships both in the UK and overseas
- Experience in resolving issues/problems and achieving a successful outcome
- Excellent organisational and time management skills to be able to respond to swings in demand, across numerous skill/clients/requirements all with different processes and coordinate across the team to ensure we deliver outstanding quality within our agreed SLAs
- Strong knowledge of Powerpoint, Excel and Word would be an advantage
Key responsibilities:
- Extension management
- New contractor on-boarding in line with client compliance requirements
- Contractor off-boarding in line with client compliance requirements and service standards
- Contractor issue/problem resolution (termination, timesheet queries, portal issues, rate negotiations, terms changes etc)
- New payroll client process meetings
- Payroll client review calls/meetings
- Reporting
- Sales material updating/generating including securing referrals from Contractors and Clients
- Training material updating/generating
- Market information and sales leads from Contractors
- Contractor compliance management including meeting contractors where necessary
- Being seen internally and externally as an expert in your clients on-boarding and contractor management processes
- Bullhorn (CRM) - Effective navigation & proven knowledge of all key features
- Accurate & consistent updating of key information e.g. availability, address, situation, notice, languages & others
- Proven knowledge & the accurate coding of both candidates & clients
- Competent use of the search functionality & understanding of how to identify varied skill sets
- Effective understanding & use of the colleague diary
- Excellent use of client portals
- Working seamlessly with CSM Team, Contracts Team and Finance.
- Positive and engaging, representing Whitehall Resources in a professional and engaging way with all those you interact with in the course of performing your tasks.
Whitehall Resources is acting as an Employment Agency in relation to this vacancy.
