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Our client - a leading, global and prestigious insurance business locally in Colchester, are looking for an experienced Team Manager to work with their underwriting team. Underwriting experience is not required - but we are looking for a robust people manager, who is able to manage workflows and motivate teams to deliver exceptional results.
This role initally is a 12 month fixed term contract to start asap - however our client has assured us there are always lots of opportunities in the business.
As a Team Manager, you will drive the performance of your team to exceed the key measures set of retention, loss ratio performance, premium written and workflow management, 'phone service, and turnaround times.
Benefits on offer are exceptional and include a 8% bonus, which can be doubled depending on personal performance.
Duties:
- Supporting the evolution of segmentation within the Trading Underwriting Team and influencing underwriters to embrace and lead change on an on-going basis
- Strategic input into the running of the Trading Underwriting Team and conducting regular monthly team meetings for positive engagement
- Work closely with the Head of Broker
- Sustaining relationships with Service Delivery Team Leaders to adhere to a collaborative approach across Operations and Distribution
- Pro-actively manage the servicing and retention of the larger complex renewals
- Developing and maintaining close, effective relationships with key stakeholders including Operations, Sales DU's, Branch Managers and Sales Director
- Undertaking resource planning and looking for ways to improve the effectiveness of the Trading Underwriting Team, ensuring a culture of first time resolution is prevalent throughout the team
- Actively assist with talent acquisition for the recruitment of experienced underwriters in line with current and future service developments
- Delivering a structured and tailored induction process for new joiners to the team
- Leading and coaching your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework
- Supporting and developing team members to ensure strong performers are stretched and appropriate action is taken against underperformance and undertake mid-year and end of year performance development reviews
Essential:
- Previous people management experience within insurance is essential
- Demonstrable drive, self-motivation and determination to achieve results
- Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus
- Strong influencing, negotiation and leadership skills
- Team player
- Customer obsessed
