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Customer Account Manager

Assure Personnel
Posted 20 days ago, valid for 6 days
Location

Colchester, Essex CO6 3JQ, England

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Assure Personnel is recruiting a Customer Account Coordinator for a client based in Colchester.
  • The role involves supporting the sales team and managing customer orders and enquiries in a timely manner.
  • Candidates should have experience in customer services, particularly in construction projects, and be able to work under pressure.
  • A minimum of two years of relevant experience is required for this position, along with strong communication skills.
  • The salary for this role is competitive, and the candidate must be willing to travel to the South Suffolk branch at least once a week.

Assure Personnel are pleased to be working with a fantastic client based in Colchester to recruit for a Customer Account Coordinator. This role will involve supporting the sales team and customers to ensure orders and quotations and processed in a timely manner.

The Role

  • Processing sales contract orders and management of call off schedules in line with customer requirements.
  • Management in coordination with the logistics team, booking site deliveries and any special offloading considerations.
  • Ensure customer enquiries and complaints are dealt with promptly and efficiently.
  • To monitor customer emails via CRM case management and process based on priority.
  • Answering phone and dealing with enquiries efficiently
  • Support customers/sales team with technical quotation requests in coordination of the design team promptly.
  • To maintain regular contact with Area Sales Managers to ensure monthly sales are maintained in line with customers' requirements.

Experience Required

  • Experience working towards KPI's and objectives
  • A background in Customer Services
  • Experience in construction projects
  • Ability to work under pressure
  • Strong communication skills

For this role, you must be willing to travel their branch in South Suffolk at least once a week. Please apply now or give us a call to find out more!

REF: INDCO

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.