Internal Sales Account Manager

Time Appointments are working on behalf of a well-established landscaping Business in Colchester who are looking for an Internal Sales & Key Account Support to join their team.

This company takes pride in their customers and employees and aim to provide a high quality, professional service to all their clients.

Key Responsibilities:

• Making proactive calls out to existing customers, upselling, and cross-selling
• Progressing sales orders, answering stock enquiries, delivery queries and issue resolution
• Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers’ expectations
• Arranging haulage in line with the customer’s requirements.
• Managing online Shopify and eBay sales
• Report handling for any shortages, unexpected delays, or lead-time issues.
• Ensuring customer complaints and issues are investigated and resolved satisfactorily
• Supporting the Regional Sales Directors in the planning and management of Key Accounts
• Working with the Directors and Clients to ensure customer deadlines are met
• Continually evaluating and reviewing sales performance, processes, and procedures; recommending and managing any agreed improvements, and monitor outcome
• Strong working knowledge of Excel, great organisational skills, and good communication and telephone manner.

What do you need to apply for this exciting opportunity?

• Existing experience in a similar key account role.
• Experience of dealing with buying groups or national accounts would be advantageous.
• Industry background within construction or a merchant would be desirable.
• Strong sales, customer service and relationship building skills.
• Ability to work in a fast-paced and sometimes challenging environment and a determination to succeed.
• Excellent interpersonal and communication skills - An ability to develop and maintain relationships with customers and colleagues alike.
• A flexible approach to work with the ability to work without direct supervision.
• Great attention to details and a "can do" attitude.

Benefits (Subject to eligibility):

• 22 days holiday per year
• Pension scheme after 3 months
• Death in service benefit x3 salary
• Company bonus
• Staff discounts on company products