Key Account Manager

Job description

Market 36 Recruitment are currently looking for a Sales Key Account Manager for our client based between Kelvedon and Colchester.

Main purpose of the role is to work with the existing team to answer incoming calls to the sales office, proactively call out to existing clients, upselling and cross-selling and Progress sales orders.

Main Responsibilities

• To work with the existing team to answer incoming calls to the Sales Office
• Proactive calls out to existing customers, upselling and cross-selling
• Progress Sales orders, answering stock enquiries, delivery queries and issue resolution
• Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers’ expectations.
• Arranging haulage in line with the customer’s requirements.
• Report handling for any shortages, unexpected delays or lead-time issues.
• Ensure Customer Complaints and issues are investigated and resolved satisfactorily
• Support the Regional Sales Directors in the planning and management of Key Accounts
• Work with the Directors and Clients to ensure customer deadlines are met
• Continually evaluate and review sales performance, processes and procedures; recommend and manage any agreed improvements, and monitor outcome
• Strong working knowledge of Excel, great organisational skills and good communication and telephone manner
• Work with the Regional Sales Directors to achieve agreed operational targets and budgets
• Measure Key Performance Indicators (including productivity) on a regular basis
• Identify and create new systems and implement to improve productivity and margin
• Manage and monitor performance of both Global Stone and suppliers to ensure products are delivered on time; deal with any issues with customers.
• Deliver excellent customer service to external and internal customers, and meet customer requirements
• Implement robust procedures for staff to follow that has a direct positive impact on customer service
• Drive a customer-focussed, quality culture, across all departments; promote "Get It Right, First Time"

Working hours are Monday - Friday 40 hours a week with a salary of up to £28,000 depending on experience.

Benefits

• 22 days holiday plus 8 days public and bank holidays
• Auto-enrolment to company pension with 5% contribution by the employer, which includes Life Assurance cover (Death in Service)
• Bonus scheme up to 15%, annual salary, based on achieving turnover and personal performance.

Market 36 Recruitment Ltd covers a variety of sectors, including Commercial, Industrial, Engineering, and HR & Finance. We take pride in building strong working relationships with local employers and candidates.