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Job Title: Client Account Administrator / Customer Services AdministratorLocation: Colchester / WithamSalary: £28k - £32k per annum DOEContract: Permanent, Full-Time (Office-Based, 5 Days a Week)
Benefits:
- Personal Development Opportunities
- Pension Contribution
- Performance Bonus Scheme
- Free Parking
Our client, a reputable company based in Essex, is seeking a skilled Client Account Administrator to join their established team. This is an excellent opportunity for someone with strong customer service experience, particularly within the manufacturing sector, and a keen interest in working with international trade and exports.
The ideal candidate will have at least 3 years of experience in an office-based customer service / account manager role, with a proven ability to manage customer relationships, handle queries, and provide exceptional service. A background in export or international trade is highly desirable, but not essential.
Key Responsibilities:
- Responding to customer queries via phone and email in a professional and timely manner
- Managing a portfolio of orders, acting as the primary point of contact for customers
- Coordinating transport logistics to ensure deliveries meet customer expectations
- Collaborating with internal teams to guarantee compliance and timely delivery of products
- Supporting the Sales Manager with various tasks as needed
- Performing general administrative duties as required
Key Requirements:
- Minimum 3 years' experience in a customer service role, preferably in a manufacturing environment
- Strong problem-solving and conflict resolution skills, with the ability to manage customer concerns calmly and effectively
- Exceptional communication skills, both written and verbal
- Competent with MS Office and other relevant IT systems
- Proven ability to multitask and work in a fast-paced environment
If you're looking to take the next step in your career and join a supportive, growing team, we want to hear from you!
Apply today to find out more about this exciting opportunity.
Please note; you must be a UK resident with full rights to work in the UK for this position. Applications outside of a reasonable commuting distance will not be shortlisted, please ensure your location details are on your CV when you apply.
