Back to search
Customer Excellence Officer
Salary Range: Starting at £23,500 per annum
Location: Remote with some travel to Colchester Office (CO3)
Job Type: Permanent, Full-time
Reed in Colchester are delighted to be supporting our client looking for a dedicated Customer Excellence Officer to join their Commercial/Customer Excellence Division. This role is essential in providing top-tier customer service and support, ensuring that our customers’ needs are met with efficiency and care. The ideal candidate will be adept at managing a variety of tasks, from administrative duties to direct customer engagement, and will be comfortable working both independently and as part of a team.
Day to Day of the role:
- Support the onboarding of centre administrative staff, including training on processes for registration, certification, and booking assessments.
- Develop and maintain effective working relationships with centre contacts, proactively understanding and supporting their needs.
- Process learner registrations, achievements, and certification transactions with accuracy and timeliness.
- Handle applications for centre recognition and qualification approval in line with our processes.
- Contribute to team project work as required.
Required Skills & Qualifications:
- GCSE grade C or equivalent in English Language and Mathematics.
- At least two years of administration experience in a customer-facing role.
- Substantial experience operating databases, including in-house systems.
- Excellent IT skills, particularly with Microsoft Office.
- Strong written and verbal communication skills.
- Attention to detail.
Desirable:
- Experience in customer account management within an Awarding Organisation.
Personal Qualities:
- Commitment to exceptional customer service.
- Self-motivated with a flexible work approach.
- Ability to handle a varied and unpredictable workload.
- Excellent judgement and decision-making skills
- Adaptable, conscientious, and task oriented.
- Willingness to undertake training and development
- Committed to equal opportunities and the values of Gateway Qualifications.
Benefits:
- Competitive starting salary.
- Remote working with some travel.
- Full-time, permanent position.
- Opportunity to work in a supportive and dynamic environment.
Please note the closing date for applications is midday Tuesday 4th June 2024. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Interviews are scheduled for Friday 14th June 2024.
To express your interest in the Customer Excellence Officer position, please click APPLY!
