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Job Title: Customer Service Advisor (Office Based)
Location: Colchester
Hourly Pay: 13ph + Holiday Pension & Adecco Benefits
Contract Type: Temporary - Immediate til 1st April - potential to be extended to the 1st June
Working Pattern: Full Time Monday-Sunday (8am - 11pm, 37.5 hours) Weekly shift rota
Due to location of the company, own transport is essential for this role.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, our client is looking for two enthusiastic Customer Service Advisors to join their dynamic team!
- Assist with vetting and setting up new matters, ensuring accurate detail recording on the Claims Management System.
- Review new claims, explaining coverage decisions clearly and courteously to claimants.
- Manage live claims efficiently, responding to inbound inquiries and making outbound calls to expedite claim processing.
- Monitor developing costs, ensuring they are accurate and justifiable.
- Facilitate the closure of claims by reviewing files and preparing them for feedback and final reconciliation.
This role requires good verbal and written communication skills, as well as a strong attention to detail. If you have excellent organisational skills and a knack for prioritising tasks, they want to hear from you!
Join a team that values adaptability, collaboration, and customer-centric solutions. This is not just a job; it's an opportunity to develop professionally while contributing to a service-oriented organisation that genuinely cares about their clients. Your efforts will make a real difference!
If you're ready to embark on an exciting journey where you can grow and shine, apply now and help our client continue to deliver service excellence in home emergency assistance!
Why work for Adecco?
- Candidate of the month incentives
- Boost rewards - discount vouchers and collect points to spend!
- Support programmes
- Eye Care vouchers
- Competitive pension scheme
- Weekly pay
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
