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A client of ours in the Colchester area are recruiting a Temporary Customer Service Advisor to join their team ASAP! This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of 12.00 per hour.
Main duties for this Customer Service Advisor will include but are not limited to:
- Serve as the primary point of contact for customers through telephone, email, live chat, and social media, promptly addressing inquiries about products and services.
- Handle customer queries regarding order progress with transparency and efficiency, fostering customer confidence and satisfaction.
- Open and maintain trade accounts, ensuring accurate data entry and account upkeep for seamless customer interactions.
- Drive customer satisfaction and sales growth by suggesting complementary products that meet customer needs and preferences.
- Tactfully address and resolve customer complaints by identifying solutions, escalating as necessary, and providing timely follow-ups to ensure customer contentment.
- Maintain comprehensive logs of all customer interactions using Zendesk, ensuring accurate records that support team and business objectives.
Key Skills & Experience needed to be considered for this position:
- Previous call centre and customer service experience, ideally with an online retailer, however, candidates with customer service experience, and strong IT skills will be considered.
- Experience in roles that involve resolving customer complaints, troubleshooting issues and managing returns or refunds.
- Proficient within Microsoft Office packages and CRM systems.
- Familiarity with e-commerce platforms such as Shopify, eBay and Amazon.
- The ability to build rapport swiftly, through great listening skills, as well as an excellent telephone and written communication manner.
- Someone who is highly organised with great attention to detail.
If you feel you are suitable for this Customer Service position please apply with your CV and Laura will be in touch. #officejobs
