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Due to increased demand, our logistics / freight forwarding client is looking to appoint a Customer Service Specialist, for their busy Essex branch.
As Customer Service Specialist you will be liaising with customers, service partners and colleagues on a daily basis. You should be comfortable working as part of the team whilst being capable of prioritising your own workload and seeing personal tasks through to completion.
Customer Service Specialist duties include:
- Validate and schedule daily customer bookings.
- Handle general customer queries via email and live chat.
- Provide pricing and delivery information on request.
- Resolve customer issues with empathy.
- Liaise with service partners and suppliers to resolve operational issues.
- Identify and feedback possible improvements to current systems and processes.
- Assist in other projects to further the goals of the business.
We're keen to speak to experienced customer service professionals, who demonstrate confidence when dealing with customers in a polite and professional manner, and excel in accurately articulating information to customers. Candidates would ideally have experience from a freight / logistics / express background.
This is a fast-paced role and therefore applicants must be able to work under pressure ensuring accuracy is not lost in favour of speed.
This is a full-time, permanent position, working Monday to Friday with no weekends required!
In return, the Customer Service Specialist will be offered a starting salary in the region of £25,500.
Contact us today.
If you would like to know more about this Customer Service Specialist opportunity, or you know of anyone that fits the bill, please forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.
As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.
* T&C's apply. Please contact the office for more information.
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