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'Recruiting for your future success.’
Our client are growing! As a people-driven technology company, our client proudly drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers and empower our people to be their best.
Renewal Coordinator
£28-30k per annum | Colchester | Mon-Fri 8:30-5 (hybrid working) | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Company Events/Great Company Culture | Attention to Detail/Good Communicator/IT Skills | Passionate Team/Believe in Product/All Hands-on Deck
This role will directly support the functions of the Client Success team and ensure that service renewals are efficiently handled through timely processing and engagement with CSMs and other internal teams
Duties (include but are not limited to):
- Manage assigned outstanding service renewals throughout the purchase-to-pay process
- Process quotations related to requests for products and services associated with existing customer accounts
- Create and track quotes for non-lease-related distributor, and end-user, service renewals according to established processes, follow-up schedules, and timelines
- Document activities related to customer accounts within a CRM and ERP system
- Access data from the system to support service renewal quotes
- Effectively implement systems, processes and tools that meet goals of the Client Success Operations team
- Track upcoming service renewals according to contract expiry date, by establishing weekly service renewal review meetings and by working in collaboration with CSMs
- Triage customer requests for support and forward these requests to the appropriate internal team within set service levels
- Monitor incoming emails and execute relevant emails in a timely manner
- Create progress reports, as assigned, according to established process
- Regularly run service renewal contract expiry reports and reconcile with tracking sheets to ensure all upcoming renewals are captured and executed
- Perform forensic analysis and be prepared to work in multiple applications to obtain correct device ID, service plan renewal data and related information
- Work with the team to escalate internal and external concerns, by ensuring that all resources used to maintain customer satisfaction.
- Actively look for ways to improve operating processes and team effectiveness
- Other duties as assigned.
Person Specification:
- Secondary education or equivalent certification in a business-related field is an asset
- 1-3 years experience in a inside sales or administrative role with direct responsibility for customer support, account management, data entry and order processing
- Experience working within a corporate CRM and ERP application preferably NetSuite
- Functional experience with data management tools e.g. MS Excel
- Proven ability to apply appropriate problem-solving techniques
- Excellent organizational skills
- Ability to work with minimal supervision
- Ability to prioritize and troubleshoot issues
- Clear communication, both written and verbal with strong interpersonal skills
DBS / Criminal Records Check undertaken by client: YES
PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.
If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
