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Job Title:Internal Sales & Key Accounts Support
Location:Outskirts of Colchester (transport is required due to location)
Job Type:40 Hours a week.
Salary:up to 28,000 depending on experience
About the Role
An exciting opportunity has arisen for a motivated and customer-focused Internal Sales & Key Accounts Support professional to join a fast-paced and dynamic team. This role is ideal for someone who thrives in a sales-driven environment and enjoys delivering exceptional service to key clients.
Key Responsibilities
Sales Account Support
- Handle incoming sales calls and enquiries
- Proactively engage existing customers to upsell and cross-sell products
- Process sales orders and respond to stock and delivery queries
- Resolve customer issues and complaints in a timely, professional manner
- Monitor stock levels and liaise with logistics to ensure timely deliveries
- Arrange haulage to meet customer requirements
- Report on shortages, delays, or lead-time concerns
- Support Regional Sales Directors with the planning and management of key accounts
- Work closely with clients to meet specific deadlines and service expectations
- Review and improve sales processes to enhance performance
Key Skills & Experience
- Previous experience in a key account or internal sales role
- Experience with national accounts or buying groups is a plus
- Industry background in construction or merchant/distribution sector desirable
- Strong customer service and relationship-building skills
- Ability to thrive under pressure in a fast-paced environment
- Excellent communication, organisational, and time management skills
- Confident working independently with a proactive mindset
- Strong IT skills, particularly with Microsoft Excel
Performance & Results Focus
- Support operational targets and KPIs alongside Regional Sales Directors
- Monitor performance and identify improvements to boost productivity and margins
- Collaborate with suppliers to ensure timely product delivery and issue resolution
Customer Experience
- Promote a customer-first culture, ensuring high satisfaction across all touchpoints
- Help implement and refine internal procedures to improve service delivery
Health & Safety / Compliance
- Adhere to all relevant health & safety procedures and company policies
- Ensure compliance with legislation and internal quality standards
If you're driven, detail-oriented, and passionate about delivering excellent service in a sales-focused role, we'd love to hear from you.
