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- Answering the service office phone.
- Provide a high standard of customer service through a polite and efficient ‘can do’ attitude to meet customer expectations.
- Provide technical support to customers.
- Producing customer focused and accurate reports and quotations.
- Commercial awareness i.e. protecting company reputation, ensuring profitability and developing/maintaining good customer relationships.
- Review product datasheets to confirm suitability of replacement parts.
- Contact suppliers for quotes, purchasing and queries.
- Effectively and efficiently managing jobs from enquiry to invoice.
- Provide quick and effective support to assist our on-site engineers.
- Corrective action reporting.
- Customer invoicing.
- Organised and self-motivated.
- Competent Microsoft Office user.
- Attention to detail.
- Customer focused.
- A pleasant and friendly “can do” attitude.
- Good telephone manner.
