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Job Title: Digital Project Manager
Location: Colchester (2 days a week in the office)
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About the Agency
This digital marketing agency has built a stellar reputation in website development, driven by a client-first approach and a commitment to quality. Known for delivering exceptional digital solutions, they are seeking an experienced Digital Project Manager to join their team. This individual will play a key role in ensuring successful project outcomes and maintaining high levels of client satisfaction.
Role Overview
Reporting to the Production Director, the Digital Project Manager will handle digital projects from initiation to completion, ensuring clients receive efficient, responsive service and a well-structured project management experience. This role requires a detail-oriented and proactive professional who can manage client expectations, communicate effectively with team members, and uphold quality standards across all project phases.
Key Responsibilities
Client Management
- Efficiently handle client inquiries, maintaining professionalism and promptness.
- Proactively manage relationships with hosting and support clients, aiming to increase client satisfaction and identify commercial opportunities.
- Address client CMS-related requests, ensuring timely issue resolution.
- Provide regular project updates, confirming progress with clients and addressing any outstanding needs.
- Mitigate project risks and identify additional work opportunities, ensuring appropriate documentation and billing for additional services.
Project Coordination
- Prepare and manage essential project documents, such as project plans, production schedules, and meeting agendas/minutes.
- Conduct quality assurance on development work before client presentations, scheduling necessary fixes and retesting.
- Support and coordinate the production schedule, addressing ad hoc issues as needed.
- Brief the Projects team effectively, ensuring they are prepared for efficient task execution.
Content & Training
- Input client content accurately for website projects as required.
- Conduct client training sessions on website tools and functionalities, providing support both remotely and on-site.
Cross-Department Collaboration
- Work closely with Sales and Marketing, Online Marketing, and Account Management teams to ensure smooth project alignment and excellent service delivery.
Skills & Competencies Required
- Organisational and Time Management Skills - essential for managing complex projects and meeting deadlines.
- Excellent Communication and Interpersonal Skills - critical for effective client and team interactions.
- Experience in Project Documentation - including project plans and meeting notes, is beneficial.
- Experience in a Digital Environment - particularly in website development, is preferred.
- Familiarity with CMS Platforms, Especially WordPress - a strong plus.
- Project Management Knowledge - experience with methodologies like Prince2 or PMI is desirable.
- Understanding of HTML/CSS - beneficial for overseeing technical project aspects.
- Awareness of Design and Usability Standards - valuable for ensuring user-focused project outcomes.
Why Join Them
The agency offers a supportive, growth-oriented work environment with opportunities for professional development. They provide a competitive salary and benefits package, valuing team members who are dedicated to delivering client satisfaction and high-quality digital solutions.
If you're a detail-oriented, client-focused project manager passionate about digital project delivery, apply today to contribute to this agency’s continued success.
