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- Responsible for the daily operations of the groups network and server infrastructure, ensuring optimal performance and reliability.
- Align IT infrastructure with current and future business requirements and goals.
- Plan and implement system upgrades, maintenance, and expansions to support groups growth.
- Develop and implement comprehensive cyber security strategies to safeguard the groups data and systems.
- Monitor and respond to security incidents, conducting thorough investigations and implementing corrective actions.
- Ensure compliance with relevant data protection regulations and industry standards.
- Maintain the cyber risk register, highlighting risks and solution when & where required.
- Manage the design, implementation, and maintenance of the group’s network infrastructure.
- Ensure network connectivity across all sites to support communication and data sharing.
- Troubleshoot network issues and optimise performance to meet business needs.
- Establish and maintain relationships with IT suppliers and service providers.
- Work with the supply chain team in the negotiation of contracts and service level agreements to ensure cost-effective and high-quality service delivery.
- Monitor supplier performance and address any issues to maintain service standards.
- Provide hands-on IT support to staff across all sites, addressing hardware, software, and network issues promptly.
- Develop and manage an IT support team, setting performance standards and providing training as needed.
- Implement and manage the service desk system to track and resolve support requests efficiently.
- Providing monthly reports on the internally agreed OLA’s & highlighting trending.
