3rd Line Infrastructure Engineer

Job Title: 3rd Line Infrastructure Location: Colchester (fully onsite)Employment Type: Full-TimeSector: IT Services

I have partnered with an expanding IT Services Company based in Colchester. They are seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join their dynamic team. As a 3rd Line Engineer you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership. This role requires a proactive individual with excellent problem-solving skills and the ability to thrive in a fast-paced, client-focused environment.

Key Responsibilities:Advanced Technical Support:* Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.* Troubleshoot and resolve complex hardware, software, and network issues.* Serve as an escalation point for critical incidents, ensuring timely resolution and minimal downtime.Infrastructure Management:* Design, implement, and maintain on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).* Proactively monitor and optimize performance, availability, and security of client systems.* Ensure high availability and business continuity for client environments.Project Delivery:* Lead and participate in the planning and execution of IT infrastructure projects, including migrations, upgrades, and deployments.* Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.* Build and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.* Provide regular updates and reports on ongoing projects and issue resolution.

Key Skills and Experience:* Strong expertise in Microsoft environments, including Windows Server, Active Directory/Group Policy, and Exchange.* Experience with virtualisation technologies such as VMware and Hyper-V.* Proficiency in networking concepts (firewalls, switches, VLANs, VPNs, routing).* Advanced knowledge of cloud platforms (Azure, Azure AD).* Familiarity with backup and disaster recovery solutions.

Experience:Proven experience in a similar 3rd Line Support role, preferably within an MSP environment.* Demonstrated success in managing and delivering IT infrastructure projects.

Certifications:

* Relevant certifications such as Microsoft (MCSA/MCSE), VMware (VCP), or Cisco (CCNA/CCNP) are highly desirable.

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