Technical Manager

• Location: Colchester
• Job Type: Full-time (Hybrid available)
• Salary: Competitive (+ profit related bonus)
• Hours of work: 08:00-17:00 (Weekend on call x 6 per year)

We are seeking a Technical Manager to represent our company during interactions with suppliers and customers, proactively develop and nurture supplier relationships, and ensure accountability for company due diligence and top fruit supply chains. This role is based in our Technical Department and offers the opportunity to work in a dynamic environment where innovation and collaboration are valued.

• Ensure company due diligence databases are accurate and that data is shared with customers as requested.
• Work with suppliers, technical/product management colleagues, and commercial teams to deliver quality, safe, legal, and innovative products throughout the supply chain.
• Act as the recognised company expert for top fruit supply chains; developing and sharing product knowledge.
• Responsible for the upkeep of customer specifications, other customer-related software platforms, and administrative tasks to maintain compliance.
• Manage the technical content of weekly product information sheets.
• Oversee the due diligence approval process for onboarding new customers, suppliers, packers, and growers.
• Guide service provider teams on customer requirements to ensure food safety, legality, authenticity, and quality.
• Undertake relevant training/research to enhance technical knowledge and ensure knowledge of customer requirements for responsible sourcing - food safety, auditing, ethical, and sustainability.
• Respond to day-to-day customer information requests on quality/products, processes, artwork, supply chains, and investigations.
• Support second party and third-party audits and visits at sites.
• Assist with keeping customer systems and documents up to date.
• Work with colleagues to identify and adopt new ways of working to improve efficiency, focusing on the company technical/product management teams.

• Strong product knowledge and attention to detail.
• Ability to understand, interpret, and act upon customer expectations.
• Excellent prioritisation, organisation, and workload management skills to achieve set targets.
• Good written and verbal communication skills.
• High standard of knowledge and experience in the use of Microsoft Office software such as Excel, Word, Outlook, and PowerPoint.
• Valid passport and clean driving licence with reliable transport and business car insurance are essential.
• Flexibility in working hours and willingness to travel nationally/internationally as required.

• Competitive salary package.
• Opportunities for professional development and training.
• Dynamic work environment with a focus on innovation and collaboration.
• Travel opportunities.

To apply for the Technical Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.