Back to search
Job Summary
I am recruiting for a Membership Coordinator for an Not-for-Profit organisation in Colchester. This position is a vital role in managing and enhancing the membership experience within the organisation. This position requires a detail-oriented individual with strong organisational skills and the ability to communicate effectively with members and staff. The Membership Coordinator will be responsible for maintaining accurate membership records, providing exceptional customer service and communication with members.
Duties
- Manage the membership database, ensuring all records are up-to-date and accurate.
- Process new membership applications and renewals in a timely manner.
- Provide assistance to members via phone and email, addressing inquiries and resolving issues.
- Work closely with the Communications team to produce email communication with the members, and ensure the relevant part of the website is up to date.
- Collaborate with other departments to promote membership benefits and initiatives.
- Maintain an organised office environment to support efficient operations.
Qualifications
*
- Superb communicator able to deal with internal and external stakeholders at all levels.
- Good attention to detail and excellent time management
- Excellent organisational skills with the ability to manage multiple tasks simultaneously and thrive in a fast paced environment
- Demonstrated phone etiquette and strong communication skills, both written and verbal.
- Excellent IT skills and an interest in marketing would be advantageous.
- A proactive attitude towards problem-solving and member engagement. Previous experience in a similar role or within a membership-based organisation is ideal but not essential. Experience with an academic organisation is beneficial
*
This position offers an exciting opportunity for individuals looking to contribute positively to the organisation's global membership community. Please get in touch with me for more information .
