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An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.
The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients.
Key Responsibilities:
- Troubleshoot and resolve customer issues related to the installation, configuration, and maintenance of the company's products.
- Identify and implement effective solutions to technical problems, ensuring timely resolution.
- Escalate complex technical issues to relevant internal teams and act as a liaison between customers and internal departments to ensure effective communication.
- Accurately document all customer interactions and support tickets in Salesforce ServiceCloud, maintaining a clear record of issues and resolutions.
- Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice.
- Deliver customer training sessions to enhance their proficiency with the company's products.
- Collaborate with R&D teams to relay customer feedback and contribute to future product enhancements.
Skills & Experience Required:
- Bachelor's degree in engineering, preferably in electronics or computer science.
- Proven experience in technical support, with expertise in troubleshooting and problem-solving.
- Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).
- Strong analytical mindset and excellent communication skills, with the ability to empathize with and respond effectively to customer needs.
- Ability to work under pressure and adapt to a dynamic environment.
This is an excellent opportunity to join a business committed to delivering cutting-edge engineering solutions that drive innovation and success across diverse industries.
APPLY NOW for the Customer Support Engineer role in Essex by sending your CV and cover letter to or contact me on 01582 878820 / 07961 158 785.
