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Client Services Coordinator
Are you highly organised, detail-oriented, and passionate about delivering outstanding client service? Were looking for a Client Services Coordinator to support our team in managing client interactions, processing quotations, and ensuring smooth operations.
About the Role as Client Services Coordinator:
As part of the Client Services team, youll play a key role in processing client instructions, planning work schedules, and liaising with clients to ensure a seamless experience. Youll also assist with marketing initiatives, maintain accurate database records, and support the wider team in achieving business objectives.
Offering a competitive salary of £22,500 - £25,000 working fully on site based in Colchester.
Key Responsibilities as Client Services Coordinator:
- Producing and processing client quotations and instructions accurately and in line with company service level agreements
- Communicating with clients via phone and email, promoting services, and arranging appointments
- Coordinating client access and scheduling work for Advisors and Surveyors in a cost-effective manner
- Keeping client records up to date within the companys electronic database
- Supporting marketing and promotional activities to enhance the companys profile
- Assisting other departments as needed, ensuring smooth operations across teams
- Delivering a high standard of customer service and support
- Managing email inboxes efficiently to maintain compliance with SLAs
- Supporting key projects and additional administrative tasks as directed by the Process Manager
- Meeting and exceeding targets and deadlines set by management
Requirements as a Client Services Coordinator:
- Excellent organisational and time management skills
- Strong communication and client relationship skills
- A proactive and problem-solving approach
- Experience in client services, administration, or a similar role
- Confidence in handling multiple tasks and working collaboratively within a team
- Familiarity with database management and Microsoft Office applications
Why Apply?
- A supportive and collaborative working environment
- Opportunities for professional growth and development
- A role where your contribution directly impacts client satisfaction and business success
Apply now
If you thrive in a fast-paced environment and enjoy building strong client relationships, wed love to hear from you. Apply now and be part of a team that values efficiency, teamwork, and exceptional service.
