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Department: Operations/Southeast
Location: Colchester/Tendring/Clacton/Harwich (Home-based with regular travel required)
Reporting to: Operations Team Leader
Contract Type: Permanent
Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm)
Salary: 27,264.00 - 42,287.00 per annum
About the Role:
We are seeking a motivated and experienced Housing Officer to provide comprehensive support and management to Service Users residing in dispersed accommodation across the Colchester, Tendring, Clacton, and Harwich areas. This role requires a proactive and empathetic individual with excellent communication, interpersonal, and organisational skills.
Key Responsibilities:
Service User Support:
- Manage a caseload of approximately (Apply online only) Service Users.
- Conduct inductions and support Service Users settling into their new accommodation.
- Provide guidance and signposting to local services (doctors, shops, support agencies).
- Conduct regular visits and report any incidents, issues, or concerns.
- Ensure Service Users adhere to tenancy agreements and move-on dates.
- Arrange transportation for Service Users as needed.
- Prioritize Service User health and safety.
- Conduct regular welfare checks.
Property Management:
- Conduct regular property inspections and report any maintenance issues.
- Ensure timely repairs and replacements of property items.
- Recommend property relocations for optimal portfolio utilisation.
- Prepare properties for re-occupation after Service User departure.
- Ensure properties comply with all health and safety regulations.
Administration & Compliance:
- Maintain accurate and up-to-date records of all Service User interactions and property information.
- Ensure compliance with all relevant company policies and procedures.
- Prepare and submit required reports.
- Ensure appropriate property certification documentation is produced and recorded.
Stakeholder Engagement:
- Build and maintain positive relationships with local stakeholders (landlords, housing providers, support agencies).
- Liaise with local support agencies to ensure relationships are maintained.
- Assist in the local stakeholder involvement process by attending meetings as required.
Collaboration & Support:
- Work closely with your line manager and team members.
- Collaborate with others, attending meetings as required.
- Support team members and provide on-the-job training.
- Provide cover for other staff as agreed by the line manager.
- Be available for out-of-hours support in case of significant emergencies.
Essential Skills & Experience:
- Experience in supporting vulnerable adults or working within a housing environment.
- Excellent communication, interpersonal, and organisational skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making abilities.
- Proficient in Microsoft Office Suite.
- Full UK Driving Licence (Essential)
Desirable Skills & Experience:
- Experience working with dispersed accommodation.
- Knowledge of housing legislation and homelessness issues.
- Experience using property management software.
Benefits:
- Competitive salary (27,264.00 - 42,287.00 per annum)
- 25 days annual leave plus national bank holidays
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Life Cover (2 x basic salary)
- 6-month probation period
- Employer pension contribution (4% employer, 4% employee)
- Laptop/Phone/other equipment if required as part of the job role
- Referral Scheme
Ready for a new challenge? Apply NOW!
Manpower is acting as a Recruitment Business for this role.
