Community Support Officer

Community Support Officer£25,133- £26,784 per annum pro rata, 30 Hours per week Permanent Coleford

Forest of Dean District Council is dedicated to creating a vibrant and sustainable future for our community. Our priorities are centred on fostering thriving communities by empowering and engaging residents, enhancing infrastructure, promoting community well-being, and ensuring social equity.  We are committed to decarbonisation and nature recovery, focusing on renewable energy transitions, energy efficiency, transport transformation, nature recovery, and food resilience. Additionally, we strive to build a sustainable economy through the promotion of a circular economy, robust business support, workforce skill development, sustainable town initiatives, and the preservation of natural capital. 

About the role…

The Community Support Officer will support the Community Wellbeing Team in delivering a wide range of projects. You will work with local partners including the Community Safety Partnership, Town & Parish Councils and Voluntary and Community Sector organisations to support vulnerable or marginalised communities and to promote public safety as well as health and wellbeing across Forest of Dean. 

The role also acts as a relief Street Warden as and when needed to cover holidays, sickness, specific events or within the Council’s civil emergency response team.

Some of your responsibilities: 

• Engage with voluntary and community sector organisations operating locally on relevant community projects and enable connections between them
• Develop close understanding of the services available locally and signpost partners and community representatives as appropriate.
• Work with the Council’s Communications Team to ensure that information and PR campaigns in the district are communicated appropriately and in line with protocol.
• Investigating complaints of anti-social behaviour, graffiti or environmental deterioration in accordance with Council Policy.

Within the District, there are plenty of places to see and visit whether you love hiking or cycling.  With our agile working ethos: you will be spoilt for choice.  

For more information about this role please see the Job Description/Person Specification.

You will need…

• A level NVQ3, or BTEC Relevant professional qualification (relevant experience can be considered as an alternative)
• Ability to establish and maintain good working relationships with customers and colleagues
• Competent in using a range of technology and software packages, including Microsoft 365
• Ability to remain calm and confident when dealing with challenging customers and environments
• Experience in assessing routine situations and carrying out inspections if and when required
• Experience in working across a partnership and in a strengths based way. 

Special Conditions…

• There may be a requirement to work at other sites and/or client locations to meet the needs of the business.
• You will be expected to work reasonable additional hours in line with the needs of the service.
• Full UK Driving License 
• Ability to travel/ access to a vehicle for work purposes

What can we do for you…

• Agile working allowing a mix of home and office working depending your role
• Flexible working arrangements (depending on the role)
• 26 days paid annual leave (pro rata if you are working part time) plus bank holidays, which increases to 30 days after five years of service
• In addition you will have an extra two volunteering days a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Generous contributory local government pension scheme
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements

Terms and conditions apply

These are just a handful of the benefits that you can enjoy when you join us!If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the ‘Apply for this Position’ icon within this page. Alternatively, please email us at join-us@publicagroup.uk or contact the recruitment team on .

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.