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The role of a ResLife Coordinator at Ulster University in Coleraine involves providing professional, out-of-hours support and advice to students living in university accommodation. This position is crucial for addressing the welfare needs of students, particularly those experiencing mental health issues, and involves coordinating with various university support services and external agencies.
Key Responsibilities
- Out-of-Hours Support: Develop and manage an out-of-hours service to assist students facing welfare issues, ensuring they are connected to appropriate support services.
- Social and Pastoral Programs: Design and promote initiatives that foster student engagement and well-being, helping residents build emotional and physical resilience.
- Crisis Management: Act as the initial responder to critical incidents, maintaining accurate records and collaborating with internal departments and external agencies for a multidisciplinary response.
- Marketing and Communication: Create marketing materials to encourage student participation in programs, utilizing social media to enhance engagement.
- Community Relations: Build positive relationships between residential students and local communities through social events and activities.
- Health and Safety Oversight: Ensure compliance with health and safety regulations on the residential site outside of office hours.
- Team Management: Recruit, train, and manage a team of Residential Assistants, ensuring they provide exceptional customer service.
- Administrative Duties: Handle various administrative tasks related to university accommodation management, including reception services.
- Budget Management: Oversee the Res-Life budget to ensure cost-effective delivery of programs.
- Feedback and Improvement: Conduct customer satisfaction surveys and focus groups to gather feedback on services provided, making recommendations for enhancements.
Work Schedule
The position operates on a temporary ongoing basis with a shift pattern of 4 days on followed by 4 days off, covering hours from 4:30 PM to 3:30 AM, including weekends.
Salary
The grade for this position is 6, with a salary range of 31,414 - 37,119
