Back to search
Primary RoleTo act as the first point of contact with the customers, portraying professionalism and confidence that delivers the ultimate in customer service; to maintain our shared email inboxes and pass any enquiries onto the appropriate account manager; compile KPI reports and Sales reports for the Commercial Director; manage customer complaints by ensuring information is passed to all departments in a quick timeframe, whilst keeping the customer informed of the process. You will be expected to research new and existing markets and compile a list of quality leads for our sales team.Hours of WorkFull time 37.5 hours per week, Monday-Friday 8:30am - 5:00pm
Required Skills
- A motivated, self-starter with the ability to work on your own initiative and prioritise and manage your workload.
- Proven experience and ability to communicate effectively, in writing, by e-mail, and over the telephone with customers and suppliers.
- Good knowledge of the English language, both written and oral.
- The ability to quickly build a fantastic rapport with customers and to exceed their expectations.
IT literate.
- An understanding of Word, Excel, and Outlook is necessary to fulfil the duties of this role.
- A working knowledge of SAP B1 would be beneficial, however, full training will be given if required.
- Time management will be key to ensuring that your workload is correctly prioritised.
- Ability to learn about new products in a rapidly evolving market.
Personal Specification
- Self-motivated and positive.
- Ambitious, hardworking, and flexible.
- Courteous, polite, and contributing to the positive well-being of customers and colleagues.
- Must be able to manage a fast-paced environment with calmness and confidence.
- An ability to manage conflicting priorities and understand what is truly important.
- A team player.
- An effective communicator, you will have the ability to exceed customer expectations and build fantastic rapport.
- Use initiative to solve problems daily.
- Have a fantastic eye for detail.
The above duties are non-exhaustive, and you will be expected to perform duties as required by the Company to support the success and growth. In return, you will enjoy the benefits and rewards associated with a profitable, growing business, which includes:
- 22 days annual leave, plus bank
- Free onsite parking
- Family-owned business
- Quarterly business outings
- Working with local charities
- Pay day takeaway
- Sponsoring the local Beer Festivals
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
