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Do you have Account Management experience? Are you fluent in German and/or French? Our client is looking for 2 keen and thorough individual to help offer seamless support on a full-time permanent basis.
We are working in partnership with a market leading trade supplier in work wear and corporate wear for iconic outdoor brands, and they are looking to recruit 2 Account Managers
The Hours: Monday - Friday : 9am - 5pm
The Salary: £26,000 plus bonus
This new position is specifically focused on supporting our European customer base and the successful candidate needs to be able to speak fluent German and / or French; any additional European languages would be a big bonus.
Reporting to and supporting the EU Business Development Manager, the Account Managers will be the first point of contact for EU customers, providing excellent customer service when responding to sales enquiries and providing admin support.
They will play a vital role in identifying, qualifying, and securing business with mid-market and enterprise clients and ideally has some experience of working in B2B environments.
The Job
* Answering all customer enquiries via email and phone in a timely-manner including new customer support.
* Providing excellent customer service when responding to incoming quote requests and liaising with customers on good solutions to requirements, aiming to convert new enquiries into sales orders.
* Driving sales revenue by effectively communicating with customers to identify their requirements and matching those as closely as possible to the available products, offering multiple choices where possible.
* Building and maintaining positive customer relationships and evaluating opportunities to enhance sales, customer satisfaction and retention
* Accurate data entry and maintenance of the customer database.
* Raising orders on our internal system and sending clients proforma invoices including chasing of outstanding payments.
* Translating of documents and assisting with marketing activities as needed
* Occasionally attending trade shows in Europe
Experience/Requirements
* Fluent in German and /or French (written and spoken) to native level
* Excellent listening and communication skills
* Very good organisational skills and ability to work independently while sticking to tight deadlines
* Previous customer service and admin experience
* Sales focused with strong attention to detail
* Proactive, enthusiastic and flexible
* IT literate ( CRM experience, MS Office )
The Commute:
Our client is based in Congleton CW12, so if you have access to your own car and live in surrounding areas, great! If you are limited to public transport, there are bus stops a short walk from the site.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
