Customer Service Advisor

Jackson Hogg Ltd

Posted 4 hours ago, valid for 6 days

Consett, County Durham DH8, England

£23,000 - £26,000 per annum

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

A well-established company in Consett is seeking a Warranty Advisor to join their team, offering a great work/life balance with a 9-day fortnight schedule.
The role involves handling warranty claim submissions, validating owner details, coding parts, and ensuring timely follow-ups with retailers.
Candidates should have experience in a customer service environment and possess excellent communication skills to manage multiple tasks effectively.
The position requires teamwork and the ability to identify necessary parts and labor for repairs, as well as manage delivery errors and expenses.
Salary details are not provided, but relevant experience is required for applicants.

I am delighted to be supporting a well established company based in Consett to appoint a Warranty Advisor.

This is an exciting and varied opportunity and great for work/life balance! (9 day fortnight)

Responsibilities:

To work as part of a team to handle warranty claim submissions accurately
Ensuring owner details are legitimate.
Accurately coding and identifying primary parts.
Validating the warranty cover.
Validating defects digitally.
Identifying parts required to carry out the repair.
Identifying the correct amount of labour required to carry out the repair.
Validating expenses
To process delivery errors.
To expedite urgent parts and provide delivery information.
To ensure all queries are followed up in a timely manner and that the retailer is kept informed throughout.

Experience:

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Customer Service Representative