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Customer Support Executive (Temporary Role)
Are you a customer-focused individual looking for a dynamic and rewarding short-term opportunity? Office Angels are currently recruiting for a Customer Support Executive to join our client based in Consett for a 2-3 month temporary role. You will play a key part in supporting their engineering team, delivering exceptional service, and contributing to the seamless running of business operations. ??
This is an urgent role starting ASAP, therefore we can only consider candidates who are available immediately.
Position Details:
- Role: Customer Support Executive (Temporary, 2-3 months)
- Salary: £12.30 per hour
- Hours: 8:30 AM - 5:00 PM, Monday to Friday
- Location: Consett
- Free on-site parking!
About Us:The company you will be working with a leader in their field. Joining the team means being part of an organisation dedicated to delivering outstanding customer service.
Key Responsibilities:
- Coordinate and Plan Engineering Work: Schedule and allocate jobs for engineers, ensuring efficient routing and time management.
- Customer Communication: Respond to customer tickets, providing timely and professional resolutions.
- Internal Team Support: Assist internal teams with administrative tasks and system updates to maintain smooth operations.
- Issue Tracking: Log, monitor, and follow up on reported issues, ensuring effective resolution and communication to customers.
- Documentation and Data Entry: Maintain accurate records of job planning, customer interactions, and internal communications.
- Liaison with Engineers: Act as the link between engineers, customers, and the wider support team, ensuring seamless information flow.
- Ad Hoc Tasks: Support other departments as required, contributing to our collaborative team environment.
What We're Looking For:
- ??? Strong organisational skills and keen attention to detail.
- ??? Excellent communication skills, both written and verbal.
- ?? A customer-first mindset with a proactive approach to problem-solving.
- ?? Ability to multitask and adapt to changing priorities.
- �? Experience in a similar customer support or administrative role is an advantage.
Here are just some of the benefits you can expect while working on behalf of Office Angels:
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after.
- Access to discount vouchers with many high street brands.
- Eye care vouchers.
- Weekly pay.
- Pension scheme option (with employer contributions).
- 28 days paid annual leave (based on a weekly accrual).
Next Steps:If you're ready to take on a new challenge and make a difference in a company shaping the future of sustainability, we'd love to hear from you. Please submit your CV and apply ASAP!
If you require reasonable adjustments during the recruitment process, please let us know - we're here to support you.
Don't miss this exciting opportunity to contribute to a greener tomorrow! ?? Apply now.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
