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Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett
Experience in new build housing is critical for this role, however similar roles may be considered.
Role:
- Ensure all calls received into the department are managed appropriately and issues are logged
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel
- Maintain the relevant Customer Care log/monitor
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations
- Liaise with Site Teams to ensure remedial works are completed within timescales
- Liaise with Sales Teams to ensure customer queries are answered
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects
Background:
- Experience of working as an Administrator in a fast paced environment
- Ideally experienced working within new build house building
Benefits and rewards
- Competitive salary and annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Plus other benefits
Contact Michael Dufferwielat Elvet Recruitment for further details.
