- Knowledge of computer networking (LAN/WAN)
- Good understanding of computer systems, mobile devices, and other tech products
- Knowledge of Windows and macOS – be able to support issues
- Providing software support and general help desk duties
- Making and receiving 1st line technical calls, to assist in the coordination & resolution of IT issues as quickly as possible
- Microsoft Office 365 admin
- Assisting users with the installation, configuration, and troubleshooting of backup, Office, antivirus, and other software
- Installation of hardware and software
- Support the roll-out of new applications
- Patch cabling and equipment moves