SonicJobs Logo
Left arrow iconBack to search

Italian Speaking Inbound Customer Service Advisor

MTrec Recruitment
Posted 7 days ago, valid for 16 days
Location

Cookstown, County Tyrone BT80, Northern Ireland

Salary

£20,000 - £24,000 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • MTrec is seeking an Italian Speaking Customer Service Advisor for a home-based position, offering a competitive salary.
  • The role requires a customer service background and fluency in Italian, with no weekends required as it operates Monday to Friday.
  • Successful candidates will handle inbound calls and emails from Italian and English-speaking customers, providing quality advice and support.
  • The company promotes a strong team culture and provides world-class training and development opportunities.
  • Candidates must be based in the Republic of Ireland and have a reliable home internet connection.

Rewards and Benefits on offer:

  • Asap Starts available
  • A competitive basic salary
  • Working for a blue-chip company with a great team-based culture.
  • The role is only working Monday to Friday- no weekends!
  • Home based position from day one!
  • World class training and development opportunities

The Company you will be working for:

MTrec is proudly representing our truly unique and special customer service client in their search to appoint an Italian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You must be based in the Republic of Ireland.

The Role you will be doing:

  • Handle inbound calls from Italian and English speaking consumers and distributors
  • Address customer enquiries via telephone and email
  • Providing quality advice and information to consumers and distributors.
  • Resolve queries and keep customers updated on the status of their enquiries.
  • Process inbound calls accurately and efficiently.
  • Make effective use of down time, by assisting colleagues with other tasks.
  • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
  • Fulfil any other ad-hoc duties.
  • Working either 8am - 4pm / 9am - 5pm Monday - Friday

About you:

  • Fluent in Italian
  • You must have a customer service background
  • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
  • You will be a great team player and you will be motivated by helping solve customers’ problems.
  • You must have home internet connection.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.