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- Lead, motivate, and manage a team of sales agents to achieve and exceed sales targets.
- Develop and implement sales strategies and initiatives to drive revenue growth.
- Monitor daily, weekly, and monthly sales performance to ensure KPIs are met.
- Analyse sales trends to identify opportunities for continuous improvement.
- Oversee the recruitment, training, and onboarding of new sales staff.
- Provide ongoing coaching, feedback, and performance evaluations to support team success.
- Develop and implement training programs to enhance product knowledge, sales techniques, and customer service skills.
- Foster a high-performance culture through regular team meetings and goal alignment.
- Track and analyse individual and team sales performance, reporting key insights to senior management.
- Utilise CRM tools to monitor agent activity and identify areas for improvement.
- Ensure adherence to best practices, operational standards, and compliance requirements.
- Implement improvement plans based on performance data and forecasting insights.
- Ensure high-quality customer interactions by monitoring service delivery and call quality.
- Maintain compliance with company policies, procedures, and ethical guidelines.
- Oversee quality assurance processes to uphold customer service standards.
- Address escalated customer concerns and collaborate with other departments to enhance customer satisfaction.
- Work closely with senior leadership to refine sales processes and workflows.
- Implement new technologies and tools to enhance sales operations.
- Analyse customer feedback to identify opportunities for service or product improvements.
- Perform additional duties as required, consistent with training and experience.
- Adhere to all company processes, procedures, policies, and standards.
- Contribute to the overall success of the team and company by maintaining professionalism and focus.
- Maintain a tidy work environment and report any health and safety concerns.
- The successful candidate will demonstrate the following experience, skills & attributes ...
- Leadership: Open, honest, and inspiring leader with strong team management skills.
- Innovation: A proactive approach to continuous improvement.
- Communication: Excellent interpersonal and communication abilities.
- Analytical Thinking: Strong ability to analyse statistics and manage information effectively.
- Problem-Solving: Customer-focused mindset with strong problem-solving skills.
- Resilience: Ability to thrive in a fast-paced, target-driven environment.
- Organisation: Strong time-management and organisational skills.
- Motivation: Ability to inspire and develop a team to achieve sales goals.
- Strategic Thinking: Forward-thinking with a keen ability to drive operational success.
- Proven experience in sales management, preferably in a contact centre or customer service environment.
- Familiarity with CRM software and sales tracking tools.
