Customer Care Manager

Customer Care Manager (12 Months - Maternity Cover)

Job Title: Customer Care Manager

Reports to: Head of Key Accounts UK

Focus: To manage the day to day operations in relation to customer communications and KPI management.

Salary: £35,000 - £40,000

Working Hours: Monday - Friday 08:00am - 16:30pm.

Purpose of the Position:
To build positive relationships with customers, the escalation contact for day to day issues and aiming to ensure that our customers remain satisfied with our service and feedback on key points.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines.
Primary contact point for Newcold customer base on a daily basis, providing resoloution to queries and working closely with all teams both internal and external to drive a positive customer focused
culture.

Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that Newcold customers might face with accuracy and efficiency.

Main Tasks and Duties:
Responsibilities:

• Build positive relationships both internally and externally
• Deliver weekly KPI dashboards and data.

• Attend and present relevant customer meetings.
• Provide accurate and timely response to customer queries.
• Directing to appropriate colleagues as required and using escalation when required.
• Ensure system accuracy from all departments (warehouse / transport etc).
• Actively particpate in customer engagement and drive continuous improvement.
• Provide support to all relevant stakeholders.
• Develop and coach the customer care team.
• Supporting employee lifecycle, onboarding and performance, progression needs and development.

Job Requirements: 

Strong levels of English language

Coldstorage related systemsManagement related qualifications

Years of Experience:

Customer facing - between 1 and 3 years.

Logistics - between 1 and 3 years.

Team Management - between 1 and 3 years. 

Skills:

Effective Communication

Attention to detail

Office suite tools

Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year

Benefits:

Canteen
Company pension
Free parking
On-site parking
Transport links

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends