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Company Overview
Uniting People is a market leader in IT and technology recruitment, specializing in Operations, Sales, and Service roles. With over a decade of experience, we prioritize cultural fit and employer branding to ensure candidates are well-equipped to thrive in their new roles.
Customer Service - Customer Fulfillment Manager
Full Time and Permanent
Monday- Friday Office Hours
Hybrid
Portsmouth
Key Accountabilities:
- Quality control / order acceptance
- Control and maintenance of various systems and portals
- Customer requirements and data capture, validation and entry
- Oversee provisioning of a broad product set with colleagues and 3rd parties alike
- Coordination of multiple orders and workstreams with adherence to cross-dependencies
- Working to agreed timescales, budgets and quality controls and highlighting risk of failure
- Managing order-related customer communications including site access and regular reports
- Supporting the Projects Team both in meetings and with data and reports
- Ensuring timeliness and accuracy of all communications
- Challenging updates and raising escalations
- Focus on delivery to revenue targets including ownership of customer billing
