Customer Service Advisor

Customer Service Advisor
Full Time & Permanent
Office Based
Corsham
Up to 24,000 + Annual Bonus

Have you gained previous office based customer service experience?
Interested in joining a thriving, supportive and growing business set in a beautiful working location?

Our client is looking to recruit a proactive and self driven individual to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.

Main duties and responsibilities of this role include:
* Act as a support desk for clients and suppliers - handle, manage and resolve client/supplier issues, as directed by the line manager.
* Take responsibility for the successful capture, processing and resolution of client support cases via the CRM system. Liaising with other team members and other stakeholders - gain a thorough understanding of the complexities of each case and employ personal initiative to resolve independently where reasonable and appropriate.
* Adhere to and follow the support processes to ensure best practice.
* Resolve client copy invoice requests and credit requests by liaising with relevant suppliers to obtain copies in line with service levels.
* Cover reception as required, answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol.
* Ensure full and accurate information is captured at all times.
* Assist with the mobilisation of new client accounts in respect of suppliers, ensuring that all administration and documentation is in place.
* Ensure all Client and account information is recorded and updated as appropriate via the CRM system and other company platforms as required.
* Support the Client Relationship Managers and attend occasional client meetings as required.
* Ensure supplier product initiatives and key service updates are communicated to all clients.
* Prioritise workload and allow for urgent documentation, reports and problem-solving actions.

Candidate Specification:
* Must have previous office based customer service experience.
* Possess excellent communication and interpersonal skills.
* Have strong attention to detail.
* Have own transport due to location of offices.