Customer Service Advisor

Customer Service AdvisorFull Time & PermanentOffice BasedCorshamUp to £24,000 + Annual BonusHave you gained previous office based customer service experience?Interested in joining a thriving, supportive and growing business set in a beautiful working location?Our client is looking to recruit a proactive and self driven individual to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.Main duties and responsibilities of this role include:* Act as a support desk for clients and suppliers - handle, manage and resolve client/supplier issues, as directed by the line manager. * Take responsibility for the successful capture, processing and resolution of client support cases via the CRM system. Liaising with other team members and other stakeholders - gain a thorough understanding of the complexities of each case and employ personal initiative to resolve independently where reasonable and appropriate. * Adhere to and follow the support processes to ensure best practice. * Resolve client copy invoice requests and credit requests by liaising with relevant suppliers to obtain copies in line with service levels. * Cover reception as required, answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol. * Ensure full and accurate information is captured at all times.* Assist with the mobilisation of new client accounts in respect of suppliers, ensuring that all administration and documentation is in place. * Ensure all Client and account information is recorded and updated as appropriate via the CRM system and other company platforms as required. * Support the Client Relationship Managers and attend occasional client meetings as required. * Ensure supplier product initiatives and key service updates are communicated to all clients. * Prioritise workload and allow for urgent documentation, reports and problem-solving actions.Candidate Specification:* Must have previous office based customer service experience.* Possess excellent communication and interpersonal skills.* Have strong attention to detail.* Have own transport due to location of offices.