Customer Service and Aftersales Co-Ordinator

New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Part Time Customer Service and Aftersales Co-Ordinator.

Based in the Corsham area. They have an extensive range of industry-leading products available to their customers. Providing supply and installation of their product for customers throughout Wiltshire and the surrounding areas they have continued to grow their market share. Due to this continued growth, they are looking for a Customer Service and Aftersales Co-ordinator to join their busy, fast paced, customer focused team.

Scope of the Role:

The ideal candidate will have previous administration and customer service experience within a busy dynamic office environment.You will have experience working to deadlines with an able to manage and prioritise their own workload effectively. It is essential that you can communicate effectively with suppliers and planning teamsconsulting with suppliers and customers to organise site visits. Dealing with customers and client enquiries and questions in a professional and courteous manner is a priority.

Key Responsibilities:

Ordering and chasing products and stock for pending jobs.

Negotiating delivery dates, aiding a faster and more efficient installation time.

Chasing additional parts, from initial installation or aftercare service calls.

Actioning all incoming enquiries from customers, via email and telephone booking in surveys for new customers, and service calls for existing customers.

Diary management for Service Engineer team.

Ownership of post installation aftercare liaising with customers to ensure they are happy with their final product and working closely with the director to rectify any issues or further work needed.

Analyse customer feedback and data to identify trends and areas for improvement in service delivery.

Effectively communicating with accounts department to help end of sale run smoothy.

Miscellaneous office duties such as filing and organising collection of classified waste.

Candidate Qualities:

Excellent customer service

Delivery of high-level services

Patience and the ability to remain calm in stressful situations.

The ability to listen and negotiate with customers.

Excellent verbal communication

Persistence and determination

Ability to work well in a team.

Technical Skills:

Fully computer literate (MS Word, Excel, SharePoint).

Experience:

Previous work dealing with customers and contractors face to face in a retail setting.

Management of multiple concurrently running projects.

Diary management for multiple sales and installation teams.

Customer Service.

Client Liaison.

Additional Information:

This job description is intended to provide a clear overview of the role, but it may evolve based on business needs. Management reserves the right to adjust duties, as necessary.