SC Cleared Service Manager

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D

Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality.

Key Responsibilities:

• Oversee and manage ITIL-aligned service management processes and frameworks.
• Act as a point of escalation for major incidents and ensure timely resolutions.
• Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery.
• Collaborate with cross-functional teams to optimize IT services and systems.
• Lead stakeholder communications and ensure customer satisfaction.

Requirements:

• Current SC Clearance
• Proven experience as an ITIL Service Manager in a secure or sensitive environment.
• Expertise in ITIL best practices and service lifecycle management.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a high-stakes, high-security setting