Service Desk Manager

DK Recruitment

Posted 21 hours ago, valid for a month

Corsham, Wiltshire SN139RA, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

DK Recruitment is seeking a Service Desk Manager for a position at MOD Corsham, responsible for overseeing the service team and ensuring high-quality service delivery.
The role involves managing ITSM processes through Jira and ServiceNow, driving continuous improvement initiatives, and collaborating with MOD stakeholders and external vendors.
Candidates should have extensive experience in leading service desk teams, incident management, and ITIL best practices.
The position offers a salary of up to £50,000 along with benefits such as private healthcare and unlimited annual leave.
Interested applicants are encouraged to apply directly or send their CV for immediate consideration.

DK Recruitment are seeking a Service Desk Manager to join our clients growing team based at MOD Corsham. This role will oversee and manage the service team, ensuring high-quality service delivery, efficient incident response, and robust platform operations aligned with MOD standards. This role includes managing ITSM processes through Jira for end-user support, overseeing ServiceNow platform operations on AWS, and driving continuous improvement initiatives across the environment.Essential Skills:

Lead the Service Desk team in delivering exceptional end-user support, utilising Jira ITSM to oversee incident, request, and problem management, and ensuring SLAs and KPIs are consistently met.
Collaborate with MOD stakeholders, external vendors, and SOC partners, ensuring full integration with MOD security frameworks and policies for a secure, compliant environment.
Lead the end-to-end implementation and improvement of ITSM processes, with a focus on customising Jira ITSM and ServiceNow to meet MOD standards, enhancing workflows, and aligning with ITIL best practices.

Location: Corsham/HybridBenefits:

Paying up to £50,000
Private healthcare plan
Unlimited annual leave allowance
Fully funded training & certifications

If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.DK Recruitment is acting as an Employment Agency in relation to this job vacancy.

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