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Technical Author LeadCorsham (3 days on-site) + occasional travel to Henlow12 months
About the Role:We are seeking an experienced Technical Author to develop and manage Service Design Packs (SDPs) for Voice & Video (V&V) Services within the defence sector. This role requires a strong background in IT service documentation, technical writing, and the ability to work in high-security environments.
You will collaborate with Users, Defence Digital Eng Ops staff, and the Fixed Connectivity Team to create service-oriented documentation for 'Live Services’.
Key Responsibilities:- Develop two ITIL3-aligned Service Design Packs (SDPs) for V&V Services.
- Create the 'as built’ Solution Specification for operational V&V systems.
- Produce Voice & Video Product Roadmaps for the V&V Product Owner.
- Assist in developing System Knowledge Articles (KAs), Work Instructions (WIs), and User Guides (UGs) for a small V&V Service.
- Experience working with Strategic Networks & Bearer Services.
- Strong understanding of legacy vs. new systems and transition challenges.
- Ability to navigate high-pressure environments with conflicting priorities.
- Experience working in secure environments with stringent security controls.
- Background in developing systems, solutions, or services as part of a larger capability.
- V&V experience is desirable but not essential.
- MOD background and knowledge of defence processes preferred.
