Laser Service Engineer

Job Title - Laser Service Engineer
Salary - Circa £38k
Location - Rugby
Hours - 37.5 hours per week Monday to Thursday 8.30am to 5.30pm and 8.30am to 1.00pm on Friday

Purpose of the Laser Service Engineer role:
The primary focus of this role is to provide the highest levels of engineering support to our client's customers worldwide. This will include fault diagnosis, preventative maintenance, system repair, customer and distributors engineering staff training, installation, and a variety of other technical support activities.

Main duties and responsibilities of a Laser Service Engineer:

• Fault diagnosis, including optic/laser alignment, result monitoring and analysis.
• Laser set up using optical techniques.
• Laser calibration using electronic control.
• Improve laser build documentation.
• Provide customers with on-site repair and maintenance support.
• Provide customers with telephone and email technical and fault-finding support.
• Deliver customer/distributors training as required.
• Carry out installations from planning through to customer acceptance.
• Ensure that on-site and office-based customer files are kept up to date, including service records and any other documentation.
• Identify opportunities for improvement. This to include product design and business process improvements.
• Work with the sales management team to identify and develop sales opportunities.
• Provide specialist support to other Company team members as required.
• Follow clean room procedures and safety guideline.
• Regular reporting of progress to the Service Manager, Operations Director and the customer.
• The Laser Service Engineer will also refer to relevant internal procedures, in particular the Quality ISO 9001: 2015 Policy and Procedures.

Experience/knowledge requirements for a Laser Service Engineer:

• Experience in laser servicing, maintenance, or field engineering.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills for interacting with customers and team members.
• Ability to work independently or as part of a team in field service environments.
• Flexibility to travel to client sites.

Please contact Amy Hutchinson on (phone number removed) for more information.